FOR OUR GUESTS | FOR US | FOR TYROL

According to the latest guidelines from the federal government, the lock-down phase for the hotel and restaurant industry will remain in place. Businesses will not be allowed to reopen until Easter at the earliest. We are looking ahead: for us, for our guests, for Tyrol. Here you can read all the information about the SAFE SERVICE ® initiative for Tyrol, which started in autumn 2020.

The German specialized magazine prevention up-to-date directs its view after Tirol and like the confidence into the security of the tourism is strengthened. In the 14-page cover story you can read all about the SAFE SERVICE initiative, how Tyrol is preparing for winter tourism and why it has never been more important than now to pull together. The magazine contains many exciting interviews, for example with Governor Günther Platter, with the Managing Director of the AQUA DOME Bärbel Frey, with MCI Professor Siegfried Walch or with duftner.digital CEO Dieter Duftner. Why and how the SAFE SERVICE initiative plays an important role in this context can be read and listened to here:

Tirol stands for nature, experience and recovery. The needs and expectations of our guests are constantly changing. In this winter season it is particularly important for our guests to experience a safe hospitality. With the SAFE SERVICE initiative, the Tyrolean Chamber of Commerce, in cooperation with duftner.digital, is training employees from restaurants, lodging and leisure businesses.

This creates safe service quality, which is officially certified and visible to guests.

“Our Tyrolean tourism businesses face special challenges in the winter 2020/21. With our SAFE SERVICE initiative, the businesses can visibly show our guests that they have trained their employees in matters of distance regulations, contactless visitor experience, hygiene & Co. We are offering the basic package for the entire season for just 150 euros – I strongly advise you to take part. Because the more visible and present SAFE SERVICE is, the better for our industry and for the vacation destination Tyrol”.

LAbg. Mario Gerber
Section chairman tourism chamber of commerce Tirol

Start the winter season with SAFE SERVICE

Tyrol is a popular vacation region with breathtaking nature, exciting leisure activities, excellent hotels and friendly people. This year it is particularly important that Tirol will be noticed also as region, which starts with foresight, clearly and responsibly into the winter season.

Certified & securely visible

Therefore, the Chamber of Commerce Tyrol becomes active and offers all 15,000 Tyrolean tourism enterprises to train their employees on SAFE SERVICE. The certificates with the newly initiated SAFE SERVICE logo will be placed clearly visible for the guests. The SAFE SERVICE brand stands for reliably certified knowledge about distance regulations, hygiene etc. It creates trust for our visitors and ultimately represents a valuable competitive advantage for hotels, guesthouses, restaurants, cafes, bars and leisure facilities.

Digital Learning App

Each company decides for itself which employees are activated for the SAFE SERVICE App. It is possible to register the employees in several stages. One access to the SAFE SERVICE learning app is created per employee, the download is quick and easy in the App-Store. Learning is also simple and intuitive: learning content is prepared in appetizers with pictures, videos, and podcasts, and learning takes place in the app on the employee’s own smartphone, at any time and from any location: on the bus on the way to work, in the evening, etc.

100% Tyrolean solution

The SAFE SERVICE initiative for Tyrolean tourism is a 100% Tyrolean solution. The Institute of Microtraining, a duftner.digital company in Innsbruck, has been building up know-how and an excellent reputation in mobile learning for over ten years. The certificates are issued by the renowned Institute of Microtraining.

Insight into the SAFE SERVICE App

For the hotel, catering and leisure facilities sectors, separate learning cards were developed, each tailored to the sector. We update the training courses in accordance with current regulations of the Federal Government or state requirements. For example, the SAFE SERVICE App will be adapted for the first time on Friday, October 23rd, in accordance with the new regulations regarding the number of persons, the obligation to protect mouth and nose, etc. Those who already have the SAFE SERVICE App will automatically receive the latest version synchronized to their smartphone when they open the app. A training consists of about 15 questions and can be divided into the following topics:

Protective measures in guest contact
Distance rules
Hygiene & Cleanliness

Personal Hygiene
Contactless customer experience
Situational behavioral measures

The certificate

Making SAFE SERVICE visible for our guests: When a company is certified, we provide two certificates, five SAFE SERVICE stickers as well as a basic web package with logo, QR code, e-mail signature template and short text for your website in the basic package.

packages and prices

Fair price & flat rate regardless of company size: We offer the SAFE SERVICE training in three packages for the winter season – no matter whether three or over a hundred employees* are learning with it. The package prices do not refer to the number of employees* learning, but are valid for the entire winter season up to and including 30.4.2021 per company.

It is worth being fast: The first 500 companies that register will receive a -10% early bird bonus on their order.

BASIC Package

costs:

150,- EUR net

Contains:

2 certificates SAFE SERVICE
5 stickers SAFE SERVICE, diameter 20 cm
1 basic package web with logo, QR code, e-mail signature template and short text for your website

PREMIUM Package

costs:

350,- EUR net

Contains in addition to Basis:

50 stickers SAFE SERVICE, diameter 7 cm, for WCs, rooms etc.
15 stickers SAFE SERVICE, diameter 50 cm, in high-quality Easydot quality for a perfect long-distance effect
1 Premium Package Web additionally with advertising banner and basic text for your website and image for social media

DELUXE package

costs:

950,- EUR net

Contains in addition to Basic and Premium:

1,000 cross-format SAFE SERVICE stickers for sealing the room doors, including "Freshly disinfected" notice
300 stickers SAFE SERVICE, diameter 7 cm, additionally for WCs, rooms etc.
3 table stands SAFE SERVICE in textile look, height approx. 30 cm, for reception, meeting rooms etc.
2 Beach Flags SAFE SERVICE for perfect visibility
1 Deluxe Package Web additionally with image and text templates for your social media channels as well as statement and photo of your management in the partner area of safe-service.tirol

“SAFE SERVICE is the big megatrend that starts in the corona year 2020 and will accompany us everywhere. With our Institute of Microtraining, we have over ten years of experience in mobile learning & digitization. With the SAFE SERVICE learning app, the Tyrolean tourism companies certify their employees simply by downloading the app and learning in morsels, independent of time and location. Tyrol is ready for digital learning, not only in schools but also in tourism.”

Mag. Dieter Duftner
CEO & founder duftner.digital

Order

Train your employees and receive the SAFE SERVICE certificate for your company. The first 500 companies that register will receive -10% early bird bonus on their order

Start the winter season with SAFE SERVICE

Insight into the SAFE SERVICE App

Protective measures in guest contact

Distance rules

Hygiene & Cleanliness

Personal Hygiene

Contactless customer experience

Situational behavioral measures

The certificate

packages and prices

Order

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